Terms of Service
Last updated 17 August 2026
01 / WHO WE ARE
Who we are
These terms govern the use of seobypros.com and any engagement purchased through it. seobypros, R. António Nobre 17A, 1500-164 Lisboa, Portugal. NIPC 514 728 906 / VAT PT514728906. Contact: support@seobypros.com, +351 217 783 601.
02 / WHAT WE SELL
What we sell
Eight SEO specialisms, delivered as six purchasable items: the SEO Audit & Roadmap (one-off), three monthly retainer tiers (Foundations, Growth, Authority), and two one-off sprints (Digital PR, AI Visibility). Full descriptions, inclusions and prices are published on /services/, /pricing/ and each package's own page, and form part of these terms by reference.
03 / PLACING AN ORDER
Placing an order
Adding a package to the cart and completing checkout constitutes an offer to purchase. The engagement is confirmed and begins once we send you a confirmation (the order-confirmation page, and/or a follow-up email). Prices shown are in EUR and exclude Portuguese IVA, which is added as a separate line at checkout at the applicable rate (currently 23%).
04 / RETAINER TERMS
Retainer terms
Foundations, Growth and Authority are subscriptions billed either monthly, or prepaid for the first 3 months at a 5% discount. Both options carry the same 3-month minimum initial term: prepaying doesn't shorten it, and billing monthly doesn't lengthen it. Which option you choose changes only when those three months are charged — not what's owed. After the minimum term, the retainer rolls on a monthly basis, and either party may end it with 30 days' written notice to support@seobypros.com. No retainer runs on a fixed multi-year contract. See our Refund Policy for exactly how cancelling during or after the minimum term — on either billing option — is handled, and for the EU 14-day withdrawal right, which is stated there first and always takes precedence over the minimum term.
05 / ONE-OFF ENGAGEMENTS
One-off engagements
The SEO Audit & Roadmap, the Digital PR Sprint and the AI Visibility Sprint are fixed-scope, fixed-price, one-off engagements delivered within the turnaround stated on their respective pages. They carry no minimum term and no recurring billing.
06 / YOUR RESPONSIBILITIES
Your responsibilities
Timely access to the systems and accounts implementation requires (analytics, Search Console, CMS, or equivalent), timely approvals of proposed changes, and timely content or subject-matter input — set out in full on /process/. Delays on your side may extend the timeline for a deliverable correspondingly.
07 / OWNERSHIP OF DELIVERABLES
Ownership of deliverables
Content, roadmaps, reports and other deliverables produced for you under a paid engagement belong to you on delivery. We retain the right to describe the nature of the work performed (not confidential client details) for our own reference and quality purposes.
08 / NO GUARANTEED OUTCOMES
No guaranteed outcomes
We don't guarantee specific search rankings, specific traffic levels, or placement inside any third-party AI assistant's or AI Overview's generated answers. No agency can honestly make those guarantees, because none of us controls Google's ranking algorithms or a third party's proprietary AI model. What we commit to is the scope of work itself — described in writing for every package — and honest, evidence-based reporting on what it produced.
09 / LIABILITY
Liability
To the extent permitted by Portuguese law, our total liability arising from any engagement is limited to the fees paid for that engagement in the three months preceding the claim. Nothing in these terms limits liability where the law does not permit it to be limited — including for death or personal injury caused by negligence, fraud, or wilful misconduct.
10 / DISTANCE-SELLING & YOUR RIGHT OF WITHDRAWAL (EU CONSUMERS)
Distance-selling & your right of withdrawal (EU consumers)
If you are a consumer purchasing at a distance within the EU, you generally have the right to withdraw from the purchase within 14 days of the order, without giving a reason, under Decreto-Lei 24/2014 (transposing the EU Consumer Rights Directive). Because our services begin being performed shortly after purchase, checkout requires you to expressly acknowledge, via a dedicated checkbox, that you request work to begin before the 14 days elapse. Once you give that consent and the service has been fully performed, your right of withdrawal is lost for that service. If withdrawal is exercised before performance has started (or for the not-yet-performed part of a service), see our Refund Policy for exactly how that's handled.
11 / COMPLAINTS
Complaints
You can register a complaint through Portugal's official Livro de Reclamações Eletrónico at livroreclamacoes.pt, in addition to contacting us directly at support@seobypros.com.
12 / ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution
If we can't resolve a complaint directly, Portuguese consumers may refer a dispute to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, an accredited consumer arbitration body. EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
13 / GOVERNING LAW & JURISDICTION
Governing law & jurisdiction
These terms are governed by the law of Portugal. Any dispute not resolved through the channels above falls under the exclusive jurisdiction of the courts of the Comarca de Lisboa, without prejudice to any mandatory consumer-protection rules of your own country of residence.
14 / CHANGES TO THESE TERMS
Changes to these terms
We'll update the date at the top of this page whenever these terms change materially; the terms in force at the time you placed an order govern that order.
Contact for legal requests: support@seobypros.com